Q: I live outside of the United States. Can you ship to me?
A: Unfortunately we are not shipping outside of the U.S. at this time.
Q: Are your products safe to use for everyone?
A: Yes, all of the YOUN Beauty products are made with organic and natural ingredients and are safe for even those with sensitive skin.
Q: How do I make an account?
A: You don’t need to make an account to order! Once you add items to your cart and arrive at checkout, you’ll have an option to create an account at that time.
Q: Can I cancel a subscription?
A: You can cancel a subscription at any time for any reason! Simply email us at firstname.lastname@example.org and request a cancellation! We will take care of it for you.
Q: Are there fragrances in YOUN Beauty products?
A: We are happy to offer products without added fragrance or perfumes!
Q: Where does the collagen from the YOUN Health Supplemental Collagen and the YOUN Health Collagen Support come from?
A: The YOUN Health Supplemental Collagen is derived from bovine collagen, while the YOUN Health Collagen Support is derived from shellfish. You can find more information about where we source our collagen HERE.
Q. Are your products Kosher or Halal?
A: No, they are neither.
Q: Do your products contain gluten?
A: They do not, but it’s always important to look at all the ingredients in each product to make sure they suit your dietary or health needs.
Q: Do you test on animals?
A: No, all of the YOUN Beauty and YOUN Health products are cruelty-free. However, keep in mind the collagen supplements are made from animal collagen.
Q: How much retinol is in your products?
A: The Retinol Moisturizer has 2.5%, and the Retinol Eye Cream has 1%.
Q: How much Vitamin C is the CE Antioxidant Serum?
A: It is comprised of a 20% solution of Sodium Ascorbyl Phosphate.
Q: I’m pregnant! Which skin care products should I avoid?
A: Please speak to your doctor or OBGYN about what to avoid when it comes to skin care!
Q: In what order should I apply my products? How do I know what supplement to take and when?
A: With your order you will receive a product catalog. On the last page there is a skin care protocol to help you learn when and in what order to apply the products you have. If you place an order of YOUN Health products, you’ll also get a supplement protocol.
Q: Can I purchase YOUN Beauty or YOUN Health products over the phone?
A: We’re sorry, but we accept online orders only.
Q: Why is my order showing “On Hold?”
A: If your order is showing “On Hold,” it likely means one or more of the items you have ordered is out of stock at that time and our shipping company is waiting for more product to arrive. Once they receive more, your order will be shipped as soon as possible!
Q: What shipping service do you use?
A: We ship Priority Mail with the United States Postal Service.
Q: I haven’t received my order yet. When can I expect it to arrive?
A: You will receive a tracking number once your order has been shipped, and shipping usually takes between 2-3 business days. If it hasn’t shown up after that time, please email us at email@example.com. *Please note, USPS shipping has experienced delays due to COVID-19 and it could take a little longer to receive your package*
Q: I entered the coupon code for $20 off and it didn’t apply to my order. What can I do?
A: The coupon code only works once on your first order of $99 or more (before tax and shipping). If you order total exceeds that and your coupon still wasn’t applied, please email us at firstname.lastname@example.org.
Q: What is your return policy if I don’t like the products?
A: You have 30 days from your purchase date to return the products for a full refund, no questions asked. See our full refund policy here.
Need further assistance? Please email us at email@example.com or leave us a message by calling (424) 417-6185